Returns & Refunds

We want you to feel confident when ordering from Elvaroot. This policy explains your legal rights, our 30 day supplement guarantee, and how to arrange a return or refund.

If you have any questions, email at elvaroot2@gmail.com. We aim to reply within one working day.

Your 14-Day Right to Cancel

Under UK law, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

To cancel:

• Email us with your order number within 14 days of receiving your order.
• Send the goods back within 14 days of telling us you want to cancel.
• Return postage is normally your responsibility, unless the item is faulty, damaged, or not as described.
• There will be no acceptance of return or cancel order if the product seal is opened or the product is used.

We will refund your payment, including standard delivery charges, within 14 days of receiving the returned goods or receiving proof that you have sent them back whichever happens first.

If you chose a more expensive delivery option, we will refund only the cost of our standard delivery service.

Please take reasonable care of the goods while they are with you. If an item has been handled more than would normally be expected in a shop, we may reduce the refund to account for any loss in value.

Products that cannot be returned under the 14-day cancellation right

For health and hygiene reasons, opened supplements cannot be returned under the 14-day cancellation right. Sealed products that cannot reasonably be resold once opened lose this cancellation right when the seal is broken.

However, our 30 day supplement guarantee may still cover you.

Copperware Returns

Copper items can be returned within 14 days under your legal cancellation rights, provided they are:

• Unused
• In their original condition
• In their original packaging

We will cover the return postage for eligible copperware returns.

Once a copper vessel has been filled and used, we cannot accept it back for hygiene reasons. However, if the product is faulty, our faulty-product policy still applies regardless of how long you have had it.

Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose and as described.

If something is wrong with your order, you may be entitled to a repair, replacement, or full or partial refund depending on the circumstances.

Damaged during delivery?

Please send us a photo within 24 hours of delivery and we will normally arrange a replacement as quickly as possible. In many cases, we may not need the original item returned.

The 24 hour request helps us deal with courier claims quickly and does not limit your legal rights.

We sent the wrong item?

Contact us and we will arrange the correct item and cover the return postage.

You will never have to pay return postage for faulty, damaged or incorrectly supplied goods.

How to Start a Return

Option 2: Email Customer Support

1. Email: elvaroot2@gmail.com with your order number and the reason for your return.
2. We will reply within one working day with the return instructions and address.
3. Send the goods back and keep your proof of postage.
4. We will process your refund once the return arrives, or sooner where you provide proof that you have posted it.

Please contact us or submit a request via your account before sending anything back so we can make sure your return is processed smoothly.

When Will I Receive My Refund?

Refunds are made to the original payment method used for your order.

Once we process your refund, we will send you a confirmation email. Your bank or card provider may then take 4-7 working days to show the refund in your account.

Cancelling an Order Before Dispatch

If you change your mind and your order has not yet been dispatched, contact us as soon as possible.

We will cancel the order and issue a full refund.

If the warehouse has already started processing or dispatched your order, we may not be able to stop it. However, your 14 day cancellation right and 30 day supplement guarantee will still apply where applicable.

Outside UK Orders

Our returns policy applies to customers outside the UK as well.

For orders outside UK, return postage is normally your responsibility unless the goods are faulty, damaged or not as described.

What We Cannot Refund

We cannot refund:

• Supplements returned more than 30 days after delivery under our voluntary guarantee.
• Used copper vessels, unless they are faulty.
• Goods damaged through use that goes against the care or safety instructions provided, for example, putting a copper bottle in a dishwasher or filling it with acidic drinks.

These exclusions do not affect your legal rights where the product is faulty, not as described, or otherwise covered by applicable consumer law.

Need Help?

If you are unsure about anything, simply email: elvaroot2@gmail.com and tell us what happened. We will do our best to find a fair and straightforward solution.

MAK GLOBE LTD trading as Elvaroot
Registered in England and Wales