Shipping & Delivery

We want your Elvaroot order to arrive safely and on time. This page explains where we deliver, how quickly we process orders, delivery times, tracking, and what happens if something goes wrong.

If you have a question about your order, email elvaroot2@gmail.com with your order number. We'll aim to reply within one working day.

1. Where We Deliver

We currently deliver throughout the United Kingdom, Scotland and Ireland.

For security and delivery reasons, we may not be able to deliver to certain freight-forwarding addresses or addresses that we cannot verify.

Some countries also have restrictions on importing food supplements or others related items. If we know that a destination does not allow our products to be imported, we will not ship orders there.

2. When We Process Your Order

We usually process and dispatch orders within 1-2 working days after payment has been authorised.

We do not normally dispatch orders on weekends or UK bank holidays.

During busy periods, product launches, sales, stock shortages, severe weather or courier disruptions, processing may take longer. If there is a significant delay with your order, we'll let you know by email.

3. Delivery Times & Costs

These are estimated delivery times, not guaranteed dates. Your exact shipping cost will always be shown at checkout before you complete your purchase.

Your legal rights

Unless we have agreed a different delivery period with you, UK law generally requires us to deliver your order within 30 days.

If we fail to do so, you may have the right to cancel your order and receive a full refund.

Nothing in this policy affects your legal rights.

4. Order Tracking

Once your order has been dispatched, we'll send you an email containing your tracking information.

Tracking may take up to 24 hours to become active while the courier processes and scans your parcel.

If your tracking hasn't updated immediately, this does not necessarily mean your parcel is lost.

5. Please Check Your Delivery Address

Please make sure your delivery address is correct before placing your order.

We process orders quickly, so we cannot guarantee that we can change an address or cancel an order after it has been placed. If you notice an error, contact us immediately and we'll do our best to help.

We cannot be responsible for additional costs or delays caused by an incorrect or incomplete address provided at checkout.

6. Delivery Delays

Sometimes delays happen for reasons outside our control, such as:

• Courier delays or service disruptions
• Severe weather
• Industrial action
• Customs inspections
• Other events beyond our reasonable control

If a delay becomes significant, you may have the right to cancel your order. Where applicable, we'll provide a refund for any goods that have not been delivered.

7. Missing Parcels

If your tracking shows that your parcel has been delivered but you cannot find it, please first check:

• Any safe place specified by the courier
• With neighbours
• With other members of your household
• With reception or building staff, if applicable

If you still cannot find your parcel, contact us within 5, 7 working days of the delivery scan.

We'll contact the courier and investigate what happened. If the courier confirms that your parcel has been lost, we'll arrange a replacement or refund.

For UK orders, your goods remain our responsibility until they are delivered to you. We may ask for your help with information needed for the courier investigation, but we'll handle the issue with the courier.

8. Damaged Parcels

Please check your order when it arrives.

If an item is damaged, broken or leaking, please email us a photo within 24 hours of delivery.

We'll arrange a replacement as quickly as possible and, where appropriate, may not require you to return the damaged item.

Reporting damage quickly helps us deal with courier claims, but the 24 hour request does not limit your legal rights.

9. Refused or Undelivered Parcels

If your parcel is returned to us because it was refused, left unclaimed, or could not be delivered due to an issue that was not our fault, we'll contact you.

You can either:

• Ask us to send the parcel again, with the additional delivery cost paid by you; or
• Request a refund for the goods, less the original outbound delivery cost where applicable.

10. Split Deliveries

Sometimes we may send your order in more than one parcel, for example, when products are shipped from different locations.

If this happens, you'll receive separate tracking information for each parcel.

There is no additional shipping charge for split deliveries.

11. International Orders, Duties & Taxes

If you order from outside the UK, you are responsible for any customs duties, import taxes, VAT or courier handling charges that apply in your country, unless the checkout specifically states otherwise.

These charges are determined by the destination country and are outside our control.

Customs clearance can also cause additional delays that are not included in our estimated delivery times.

If you refuse or abandon a parcel because you do not wish to pay the required import charges, the rules in Section 9 will apply.

12. Order Verification & Fraud Checks

For your security, we may need to review or verify an order before dispatch.

We may also delay or cancel an order if there is:

• A suspected payment or fraud issue
• A stock problem
• An obvious pricing error
• Another issue that prevents us from safely processing the order

If we cancel your order, we'll notify you and provide a full refund.

13. Cancelling or Returning Your Order

Our shipping policy is separate from your cancellation and return rights.

You have a 14 day legal right to cancel eligible orders, plus our 30 day guarantee on Elvaroot supplements.

For full details, please see our Returns & Refunds Policy.

14. Contact Us

If you have any questions about shipping or your order, we're here to help.

Email: elvaroot2@gmail.com

We'll aim to respond within one working day.